Common Troubleshooting Tips (error codes and alarm messages) will be populated here.

Versions prior to 3.18.2 will exhibit some issues with report generation and Load Previous Test functionality. We recommend updating to the latest software to resolve these issues.

You may see Data Logger errors when opening the software for the first time, before the software communicates with your devices. If the devices are configured correctly, these errors should not persist after they establish a connection.

To report a bug or ask for help technical support, please contact or use the form below.

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